Warranty
Sam's Nail Supply Warranty Policy
Effective 09/28/2021
At Sam's Nail Supply, we are committed to providing high-quality furniture, pedicure chairs, and tubs to support your business needs. To ensure your satisfaction, we offer the following warranty policy:
1. Warranty Coverage
Furniture Warranty:
- All salon furniture, including manicure tables, chairs, and storage units, is covered for 1 year against manufacturing defects in materials and workmanship under normal commercial use.
Pedicure Chairs and Tubs Warranty:
- Base and Tub Structure: 1 year from the date of purchase for structural integrity and manufacturing defects.
- Massage Mechanism (for Pedicure Chairs): 1 year on the motor and internal massage components.
- Electronic Components (Control Panels, Power Units): 1 year for defects in electronic parts.
- Upholstery: 1 year against tears, cracks, or manufacturing defects under normal use.
- Discharge Pump is not eligible for warranty
2. Warranty Limitations
The warranty does not cover:
- Damage caused by misuse, abuse, neglect, or improper maintenance.
- Damage from water exposure, chemical spills, or accidents.
- Cosmetic issues such as scratches, dents, or fading due to normal wear and tear.
- Unauthorized repairs or modifications.
- Damage resulting from natural disasters or events beyond the company's control.
3. Warranty Service Requirements
To qualify for warranty service, you must:
- Provide proof of purchase (invoice or receipt).
- Submit a detailed description and photo evidence of the defect.
Contact for Warranty Claims:
Email: info@samsnailsupply.com
Phone: (214) 396-7737, (214) 396-7738, (469) 778-1919
4. Warranty Service Process
If your claim is approved:
- We will send the replacement parts to the customer at no charge.
- We will provide technical support over the phone to guide you through the replacement process.
Note: Customers are responsible for the installation of replacement parts.
5. Customer Responsibility
Proper maintenance and care are essential to ensure the longevity of our products. Follow the care instructions provided in the product manual for cleaning and maintenance.
6. Warranty Transferability
The warranty is valid only for the original purchaser and is non-transferable.
7. Final Disclaimer
Sam's Nail Supply reserves the right to modify or update this warranty policy without prior notice.