Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Electric parts and items are not returnable if products are opened or used. We also do not accept products that are gift cards, health or personal care items, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Marketplace items
We do not recommend customers to return the marketplace item because the cost of shipping back the item may be even higher than the value of the product itself. Refunds cannot be accepted if sellers have sent the correct product to customers in good condition, and as described.
Packages that shipped from the USA can be returned to the seller's local warehouse but customers will have to pay for the shipping fees which are the shipping costs from sellers to customers, we will also offer a full product refund when the returned product has not been used or damaged.
Some packages may also have customs clearance problems and can not be delivered to the destination because of a certain country's customs policies.
We will try to help you to solve the customs clearance problem but not resend a new package again because it will not arrive either.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, on sale items cannot be refunded.
Exchanges (if applicable)
We only replace eligible items if they are defective or damaged within a certain timeframe. However, for big-size items such as spa chair, furniture, and nail table category, the customer need to make a deposit (depends on the item) to make the exchange.
If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Sam's Nail Supply
3677 W Emporium Cir
Mesquite, TX 75150
United States
Order change/ cancellation
A refund for 100% of the customer’s purchase price will be issued to the customer for a canceled order prior to the order has been processed. After the order has been processed/shipped, any requests for change or cancellation of the order will be subjected to a cancellation/restocking fee of 30% of the total order amount. NO CANCELLATION OR CHANGE ON A SPECIAL/DISCOUNT ORDER.
Shipping
To return your product, you should mail your product to:
Sam's Nail Supply
3677 W Emporium Cir
Mesquite, TX 75150
United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
